Last updated: December 2025
At Truck Supply Hub Ltd, we aim to deliver your truck parts safely, securely, and on time. This Shipping Policy explains our processing times, delivery methods, and shipping conditions.
- Order Processing Time
Orders are processed within up to 3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
You will receive an order confirmation email once your order is placed.
- Shipping Destinations
We ship:
Within the United Kingdom
To the United States
To other international destinations on a case-by-case basis
If your country is not available at checkout, please contact us before ordering.
- Estimated Delivery Time
Delivery times are estimates and may vary depending on location and carrier:
United Kingdom: Up to 5 business days
International Orders: Up to 21 business days
Delays may occur due to customs clearance, weather conditions, carrier delays, or high-volume periods.
- Shipping Carriers
We use reliable and recognized carriers, including:
Royal Mail
UPS
DHL
USPS
Freight carriers for oversized or heavy items
The carrier used depends on your location, item size, and delivery requirements.
- Shipping Confirmation & Tracking
Once your order is shipped, you will receive a shipping confirmation email.
A tracking number will be provided for all shipments where available.
Tracking updates are managed by the carrier and may take up to 24 hours to appear.
- Heavy & Freight Shipments
Some products, such as truck beds and large body parts, may require freight delivery.
Please note:
Customers must ensure safe and accessible delivery locations.
Liftgate service or special delivery access may be required in some cases.
Missed or failed deliveries due to customer access issues may result in additional charges.
- Customs, Duties & Taxes (International Orders)
International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in our product prices.
We are not responsible for delays caused by customs processing.
- Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or losses due to incorrect or incomplete addresses.
Reshipping fees may apply if an order is returned due to address issues.
- Lost or Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
If a shipment is lost in transit, we will work with the carrier to resolve the issue.
- Contact Information
If you have any shipping-related questions, please contact us at:
📧 support@trucksupplyhub.com